It is the responsibility of the customer to ensure that (LLL) has safe and free access to all areas requiring work. Prior to servicing your property; all areas must be free of trash, toys, garden hoses, tools or any item that could cause damage or injury if struck. (LLL) will not pick up these items. For the safety of your pets and our crew, we ask that you please keep your pets inside on day of service. There is no discount for inaccessible areas due to locked gates, vicious pets, construction etc.

Please notify Customer Service, customerservice@LillardLawn.com, of property damage or service complaints within 24 hours of last service completed. Any damage done to the sprinkler system by (LLL) during routine property maintenance (i.e., sprinkler heads broken by lawn equipment) will be repaired at no cost to the customer by our licensed technician. We will not pay for services performed by another company without prior written consent.

(LLL) schedules services Monday through Friday and will service your lawn the same day each week. Saturdays will be used to compensate for services missed due to bad weather. If we can not service your lawn on your regularly scheduled day, every effort will be made to return the following day. Please let us know if you have locked gates or pet issues that would prevent us from coming on a day other than your normal schedule day.

All schedule changes and cancellations in service require 24 hour notice and should be made via e-mail to customerservice@LillardLawn.com. If you call to cancel / change service the day of, or if you prohibit the crew from completing service once they have arrived you will still be charged for service. You may adjust your schedule up to 2 times per season after your initial agreement at no additional fee. Additional schedule changes will incur a $10 fee.

Lot size will be determined based on county records provided by www.collincad.org/search.php.